Terms and Conditions
Delivery of wreaths and garlands is a specialist job and requires careful handling & delivery expertise. Our experience allows us to provide the right delivery service for wreaths and garlands throughout the UK.
Please see our Delivery page for delivery charges and exclusions.
- Place your order online
- Once an order has been placed, we aim to despatch your purchase 3 days after the order has been placed
- Most wreaths or garlands should arrive 5 days after purchase; however, this cannot be a guaranteed service. We reserve the right to deliver your purchase within seven working days of your preferred delivery date.
- You do not have to be present to receive the purchase on delivery but the risk is entirely yours if the wreath or garland is left in the open by our couriers. Should we have to re-deliver your purchase due to the customer not being present, a re-delivery fee will apply.
While every effort will be made to deliver in time within five days we will only refund a customer if their order has not been delivered after the close of business on the 20th of December, only after this date will your order be considered late and refundable.
Please inspect your goods thoroughly on arrival. Once your purchase has been signed for we are unable to resend or replace.
Any Pictures or descriptions made or referred to on our website or in further communication with your self are representative only and we cannot guarantee your order will look precisely as described, as such no warranty as to appearance or dimensions can be provided nor is given.
Tracking your order & taking delivery
You can track your order by contacting our third party couriers and quoting your unique reference code or by visiting their website. Unfortunately a definitive delivery time cannot be guaranteed.
Please not under certain conditions beyond our control such as adverse weather, riot or strikes etc. and delivers are not met, will we consider re-delivery or refund.
Changes to Delivery Details:
Where possible we will seek to alter the delivery details of your order should it become apparent to you that there is a problem with the details you have provided. Where the requested change is a change of delivery address this will need to be made in writing and from the original email account ordering the products. There is a fee of £5.50 payable to cover our administration costs.
Should you wish to cancel an order the following will apply:
Where the cancellation is made on the same day (within 24 hours), providing you have not requested a special or rush next day delivery no fee will be charged. Where a wreath or garland has been made for a bespoke order, a fee of £20.00 is charged to cover a percentage of the loss of the foliage as these are perishable items which cannot be replaced or sold elsewhere and other ancillary charges.
Where a cancellation request is made after 24 hours a cancellation charge of £20.00 applies.
Unless and until genuine good cause can be shown why a product has been refused, taking into consideration our delivery terms and conditions and the foregoing there shall be no refund as our products are perishable items which cannot be resold nor replaced.
Where an item which has been ordered but which for whatever reason is currently unavailable for delivery, we reserve the right to send an alternative product of suitable design or stature which will be of no lesser value than the product(s) originally ordered and which shall be capable of performing the same duties as the product ordered.
What to do if you are unhappy with your goods:
We carefully select and package our products and hope that you will happy with your purchase. There may be times, however, when you feel you will need to return an items to us.
If you are unhappy with any product you may return it - unused, unopened and in its original packaging - within fourteen days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for purchases, unless damaged, as they are perishable items and are cut to order.
We cannot issue refunds for decorations or other items that show evidence of having been used or on custom made products unless they are faulty.
If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.
What to do if you have received defective goods:
If the goods are damaged upon receipt, please contact us on 01885 400746 or firstname.lastname@example.org within fourteen days of delivery. If your item is a damaged, then you must contact us immediately upon receipt due to this being a seasonal and perishable item. We will endeavour to respond to you within 48 hours.
We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
The address for returns is below.
For all returning goods, please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the goods being returned.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for the receipt of goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.
Lower Hope Festive
Marsh Court Packhouse
These Terms and Conditions and any agreement made pursuant are subject to the application of English Law and any cause of action lies solely with the Courts of England and Wales only.
Lower Hope Festive, enterprise of Lower Hope Estate, Ullingswick, Herefordshire, HR1 3JF, 01432 82021